Support
Email [email protected] and a person at AKARI will get back to you. Tell us whether you use Lantern Business or Personal (and for Business, your server's address), and whether you're on the web, iPhone or Mac.
Which server do I sign in to?
The iPhone and Mac apps ask for your Lantern server's address before you sign in. It's the same address you use in a browser.
- Personal: the address you signed up with.
- Business: your organization's own server. It's the address in your invitation email's link, and your organization's Lantern admin can tell you too.
Getting an account
With Lantern Personal, you make your own account when you sign up. With Lantern Business, accounts come from your organization's Lantern admin, who sends you an invitation by email.
Can't sign in?
On the sign-in page, choose “Forgot password?” to get a reset link by email. If you've lost your passkey or authenticator app, email us and we'll help you back in.
Deleting your account
Email [email protected] and we'll delete your account and everything of yours. On Lantern Business, your organization's Lantern admin can also remove it. See Privacy for what Lantern keeps and how it’s deleted.